Terms of Agreement

These Terms of Use constitute a legally binding agreement made between you, whether personally or on behalf of an entity (“you”) and Online Tuition Guru (part of DHRITI CONSULTING SERVICES, "Company", “we”, “us”, or “our”), concerning your access to and use of the http://onlinetuitionguru.com website as well as any other media form, media channel, mobile website or mobile application related, linked, or otherwise connected thereto (collectively, the “Site”). The Site provides an online marketplace for the following goods, products, and/or services: Educational services - online courses offered by teachers to students (the “Marketplace Offerings”). In order to help make the Site a secure environment for the purchase and sale of Marketplace Offerings, all users are required to accept and comply with these Terms of Use. You agree that by accessing the Site and/or the Marketplace Offerings, you have read, understood, and agree to be bound by all of these Terms of Use. IF YOU DO NOT AGREE WITH ALL OF THESE TERMS OF USE, THEN YOU ARE EXPRESSLY PROHIBITED FROM USING THE SITE AND/OR THE MARKETPLACE OFFERINGS AND YOU MUST DISCONTINUE USE IMMEDIATELY.

Supplemental terms and conditions or documents that may be posted on the Site from time to time are hereby expressly incorporated herein by reference. We reserve the right, in our sole discretion, to make changes or modifications to these Terms of Use at any time and for any reason. We will alert you about any changes by updating the “Last updated” date of these Terms of Use, and you waive any right to receive specific notice of each such change. It is your responsibility to periodically review these Terms of Use to stay informed of updates. You will be subject to, and will be deemed to have been made aware of and to have accepted, the changes in any revised Terms of Use by your continued use of the Site after the date such revised Terms of Use are posted.

The information provided on the Site is not intended for distribution to or use by any person or entity in any jurisdiction or country, where such distribution or use would be contrary to law or regulation or which would subject us to any registration requirement within such jurisdiction or country. Accordingly, those persons who choose to access the Site from other locations do so on their own initiative and are solely responsible for compliance with local laws, if and to the extent local laws are applicable.

All users who are minors in the jurisdiction in which they reside (generally under the age of 18) must have the permission of, and be directly supervised by, their parent or guardian to use the Site. If you are a minor, you must have your parent or guardian read and agree to these Terms of Use prior to you using the Site.

Online Tuition Guru (part of DHRITI CONSULTING SERVICES) reserves the right to update the terms & conditions as well as other policies, without giving any prior notice to the users. The users are responsible to read the terms & conditions regularly.

If the user doesn't agree with any of the terms & conditions at Online Tuition Guru, kindly do not register at the website.

Intellectual Property Right

Unless otherwise indicated, the Site and the Marketplace Offerings are our proprietary property and all source code, databases, functionality, software, website designs, audio, video, text, photographs, and graphics on the Site (collectively, the “Content”) and the trademarks, service marks, and logos contained therein (the “Marks”) are owned or controlled by us or licensed to us, and are protected by copyright and trademark laws and various other intellectual property rights and unfair competition laws of India, international copyright laws, and international conventions.. Except as expressly provided in these Terms of Use, no part of the Site or the Marketplace Offerings and no Content or Marks may be copied, reproduced, aggregated, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted, distributed, sold, licensed, or otherwise exploited for any commercial purpose whatsoever, without our express prior written permission.

Provided that you are eligible to use the Site, you are granted a limited license to access and use the Site and to download or print a copy of any portion of the Content to which you have properly gained access solely for your personal, non-commercial use. We reserve all rights not expressly granted to you in and to the Site, the Content and the Marks.

User Presentation

By using the Site or the Marketplace Offerings, you represent and warrant that:(1) all registration information you submit will be true, accurate, current, and complete; (2) you will maintain the accuracy of such information and promptly update such registration information as necessary; (3) you have the legal capacity and you agree to comply with these Terms of Use; (4) you are not a minor in the jurisdiction in which you reside, or if a minor, you have received parental permission to use the Site; (5) you will not access the Site or the Marketplace Offerings through automated or non-human means, whether through a bot, script or otherwise; (6) you will not use the Site for any illegal or unauthorized purpose; and (7) your use of the Site or the Marketplace Offerings will not violate any applicable law or regulation.

If you provide any information that is untrue, inaccurate, not current, or incomplete, we have the right to suspend or terminate your account and refuse any and all current or future use of the Site (or any portion thereof).

We are a service provider and make no representations as to the safety, effectiveness, adequacy, accuracy, availability, prices, ratings, reviews, or legality of any of the information contained on the Site or the Marketplace Offerings displayed or offered through the Site. You understand and agree that the content of the Site does not contain or constitute representations to be reasonably relied upon, and you agree to hold us harmless from any errors, omissions, or misrepresentations contained within the Site’s content. We do not endorse or recommend any Marketplace Offerings and the Site is provided for informational and advertising purposes only.

User Registration

You may be required to register with the Site in order to access the Marketplace Offerings. You agree to keep your password confidential and will be responsible for all use of your account and password. We reserve the right to remove, reclaim, or change a username you select if we determine, in our sole discretion, that such username is inappropriate, obscene, or otherwise objectionable.

Market Place Offerings

In Short: We collect personal information that you provide to us such as name, address, contact information, passwords and security data, and payment information.

We collect personal information that you voluntarily provide to us when registering at the expressing an interest in obtaining information about us or our products and services, when participating in activities on the (such as posting messages in our online forums or entering competitions, contests or giveaways) or otherwise contacting us. The personal information that we collect depends on the context of your interactions with us and the, the choices you make and the products and features you use. The personal information we collect can include the following: Name and Contact Data. We collect your first and last name, email address, postal address, phone number, and other similar contact data. Credentials. We collect passwords, password hints, and similar security information used for authentication and account access. Payment Data. We collect data necessary to process your payment if you make purchases, such as your payment instrument number (such as a credit card number), and the security code associated with your payment instrument. All payment data is stored by our payment processor and you should review its privacy policies and contact the payment processor directly to respond to your questions. Social Media Login Data. We provide you with the option to register using social media account details, like your Facebook, Twitter or other social media account. If you choose to register in this way, we will collect the Information described in the section called "HOW DO WE HANDLE YOUR SOCIAL LOGINS" below. All personal information that you provide to us must be true, complete and accurate, and you must notify us of any changes to such personal information. Information automatically collected.

Service Fees to be paid by the teacher

On every payment for online classes arranged by Online Tuition Guru (part of DHRITI CONSULTING SERVICES), the company charges service fees from the teachers. The said service fees is in consonance with the payment terms. The service fees shall be applicable to the teacher, and is subject to change. Online Tuition Guru reserves the right to make amendments as and when required. The taxes may be applicable according to the government rules.

Guidelines for Teachers / Tutors

All the teachers/ tutors are advised to follow the following guidelines while they teach any student at Online Tuition Guru ((part of DHRITI CONSULTING SERVICES):

1. If a student books a demo class with you, then please ensure that you attend the demo class. In case of unavoidable circumstances, if you have to cancel the demo class, then you can do that 2 hours before the scheduled time of the class. In case a teacher fails to attend the demo class, it will result in a penalty.

2. If a teacher is not able to attend a demo class, then he/ she can reschedule the demo class, after discussing and deciding on a convenient time for both the teacher and the student.  The teacher may contact Online Tuition Guru via mail or call, to reschedule the demo class. Teachers must ensure to reschedule the demo class at least 2 hours before the demo class starts.

3.  Teachers must also reschedule a class, if a student fails to appear for the class. The same is to be done, after discussion with the student. In case a teacher faces any difficulty in doing so, then they are to contact Online Tuition Guru.

4. Teachers may not ask the students and their parents for their contact numbers or any other details. Teachers are also not supposed to share their own contact numbers or any other personal details with the students or their parents.

5. Teachers must not accept any kind of payment from the students or the parents, for the online classes, outside of the payments paid to them by Online Tuition Guru.

6. If a teacher is found not following any of these guidelines, then penalties may include deduction of payment or suspension of their teacher’s account temporarily or permanently.

7. The teachers must ensure that they are logged in to their Online Tuition Guru account, 5 minutes before a class is scheduled. It will give them time to be prepared for the class.

8. Teachers must ensure that the duration of every online class is 60 minutes.

9. Teachers must not take an online class with an Online Tuition Guru student without logging in and make a proper notification of the class done or the class will not be counted/ considered by Online Tuition Guru in the total number of classes.

10. In case a teacher comes across any technical problem/ difficulty while taking the online class , then he/ she must contact & inform Online Tuition Guru about the same,

11. In case an online class does not take place, because of a technical problem , then the teachers will have to reschedule the class after a discussion with the student or Online Tuition Guru.

12. Teachers have to ensure that they keep their cameras on for the entire duration of the online class.

13. Teachers can conduct online tests, to evaluate the performance of the students.

14. Teachers are requested to share the performance evaluation reports of students, with the parents, after every test.

15. Online Tuition Guru reserves the right to suspend a teacher’s account, if the teacher is found sharing contact information with any student during online class, via text or any other means of communication.

16. Online Tuition Guru reserves the right to suspend a teacher’s account if he/ she is found giving online classes to an Online Tuition Guru student outside of the Online Tuition Guru platform. If there are changes in the number of classes or duration, it is mandatory to intimate Online Tuition Guru before and bring such requests to the notice of our company.

17. Online Tuition Guru reserves the right to suspend a teacher’s account if he /she is found encouraging students to take online classes from him/ her outside the Online Tuition Guru platform, without informing Online Tuition Guru.

18. Online Tuition Guru reserves the right to suspend a teacher’s account if he/she is found asking for or accepting any payment from the students or parents.

19. If a teacher, for any reasons, fails to deliver the booked number of classes to a student, then the fee/ payment of classes delivered by the teacher will be released or forfeited as per the following:
If a teacher is unable to deliver the total number of classes booked by a student, then the teacher must inform e-Tuitions of the same through mail / WhatsApp or call .
If a teacher doesn’t inform e-Tuitions about the inability to deliver the total number of classes booked by a student and, also doesn’t respond to three consecutive attempts of communication by e-Tuitions team, in the form of mail, call or texts, then the entire fee (fee for delivered as well as undelivered classes) of the said teacher will be forfeited.
If the teacher has delivered at least 60% of the booked classes and communicates the inability to complete the total number of classes booked by the student to e-Tuitions, the payment/ fee for the delivered classes will be paid on pro rata basis.

Payment guidelines for Teachers and Students

1. Online Tuition Guru provides different payment methods to teachers & students, such as debit card, credit card, UPI, net banking etc. All these payment methods are absolutely secure.

3. Online Tuition Guru doesn’t store any information related to the debit card/ credit card or net banking details of the students & teachers.

4. Online Tuition Guru will never ask a student or parent for their debit/ credit card details or any other details related to your bank account. Kindly never share your card or bank details with anyone via SMS, text/ mall or on call.

5. Teachers, students & parents must always review the payment before making the final payment. In case of a dispute, you are requested to contact & inform Online Tuition Guru.

6. If a teacher doesn’t take a class/ classes then the students will have to pay according to the number of classes availed.

7. Once Online Tuition Guru receives the details on the number of classes provided during the month, and confirmed by the student, it will take 5-7 business days for the payment to be transferred to the teacher’s bank account.

Privacy Policy 

Privacy policy for the usage of the website is given below:

Online Tuition Guru (part of DHRITI CONSULTING SERVICES ), hereinafter will be referred to as “Online Tuition Guru”, “us”, “our”, “website”, “site”, “company” or “we” and the users (students & teachers) will be referred to as “user”, “you” or “your”.

User is advised to read carefully the policy given underneath. By using the platform, you agree to the terms of the privacy policy of the company. If there are any terms in this privacy policy that you do not agree with, please discontinue use of the platform and our services.

We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about our policy, or our practices with regards to your personal information, please contact us.

When you visit our website and use our services, you trust us with your personal information. We take the matter of your privacy very seriously.

Information which we collect 

We collect the information which is voluntarily provided to us by the user, while registering at the website, such as name, address, contact number, passwords, payment information etc. We collect data which is necessary to process your payment if you make any purchases, such as your payment instrument number (such as a credit card number), and the security code associated with your payment instrument. All payment data is stored by our payment processor and you are advised to review its privacy policies and contact the payment processor directly to respond to your questions. We also collect certain information when you visit the website. This information includes device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country and location. This information is primarily needed to maintain the security and operations of our website. We also collect information through cookies and similar technologies.

Use of information provided by user

Online Tuition Guru only shares information with the consent of the user, to comply with laws, to protect the rights of the user, or fulfil business obligations. The company may process or share data based on the following legal basis: Consent: We may process user’s data if user has given us specific consent to use his/her personal information for a specific purpose. We may share data provided by a user when it is reasonably necessary to achieve our legitimate business interests. If we have entered into a contract with you, we may process your personal information to fulfil the terms of our contract. We may disclose the information shared by you, where we are legally required to do so in order to comply with applicable law, governmental requests, a court order, or a legal process, such as in response to a court order. We may disclose your personal information where we believe that it is required to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, situations involving potential threats to the safety of any person and illegal activities. We may share your data with third party vendors, service providers, contractors or agents who perform services for us or on our behalf and require access to such information to do that work. Examples include: payment processing, data analysis, email delivery, hosting services, customer service and marketing efforts. We may allow selected third parties to use tracking technology on the website logins, which will enable them to collect data about how you interact with them over time. This information may be used to, among other things, analyse and track data, determine the popularity of certain content and better understand online activity. Unless described in this Policy, we do not share, sell, rent or trade any of your information with third parties for their promotional purposes.

Use of Cookies & Tracking technologies

Online Tuition Guru uses cookies which identify your browser. This is done to track a user’s preference and improve suggestions made to the user. Browsers are set up to accept cookies. If you do not want us to collect the above-mentioned information using cookies, then you are advised to change your settings to refuse all the cookies from our platform.

Third Party Websites

If a user accesses our website or uses our services through a third-party website/ platform, or if you click on a third-party link the collection, sharing and usage of the user’s data will be subject to the terms & policies of the third party. Online Tuition Guru is not responsible for the security practices and policies governing the third party websites/ platforms.

How long do we retain your information

We will retain your information while your account is active with us. Once you delete your account and stop using our services, your information will stay with us for one more year. We might change this practice if required legally or for any business requirement.

Cancellation / Refund Policy

1. No refunds will be provided for the classes, which a student has already attended.

2. All the requests for cancellation of classes are to be intimated in writing beforehand.

3. A student is required to cancel classes for a subject, at least 24 hours before the upcoming class for that particular subject.

4. Upon cancellation of classes by a student, a refund request will be considered by Online Tuition Guru only if it’s reasonable. 

5. the refund will be initiated and paid to the client in 15 days time period.

DISCLAIMER

The information provided by Online Tuition Guru (part of DHRITI CONSULTING SERVICES ) (“we,” “us” or “our”) on https://onlinetuitionsguru.com (the “Site”) is for general informational purposes only. All information on the Site is provided in good faith, however we make no representation or warranty of any kind, express or implied, regarding the accuracy, adequacy, validity, reliability, availability or completeness of any information on the Site. UNDER NO CIRCUMSTANCE SHALL WE HAVE ANY LIABILITY TO YOU FOR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF THE SITE OR RELIANCE ON ANY INFORMATION PROVIDED ON THE SITE. YOUR USE OF THE SITE AND YOUR RELIANCE ON ANY INFORMATION ON THE SITE IS SOLELY AT YOUR OWN RISK.